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We do not offer a refund. We can only exchange or give credits within 30 days. If the merchandise has something faulty and defective, you can return it. We will exchange the new one for you. We'll pay the return shipping costs of the new item if the return results from our error (you received an incorrect or defective item, etc.). If the thing has been worn or used, it cannot get exchange. Some items can exchange, other items can not. It depends on what item you buy.
Perishables - If the item you order is perishable, it is not eligible for return or exchange in most cases.
Excluded Items - Certain Health & Hygiene Items (e.g. skin lotion, toothpaste) or electronic media such as software are not eligible for return or exchange if the seal is broken (i.e it has been opened).
Please always ask questions if you have a problem with the item you purchase.
You should expect to receive your credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your manonzon to process our credit request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the USA only. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.